Shipping policy
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Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: $9.99 Canada
Free Shipping Over $175
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Shipping option
Estimated delivery time
Price
Option 1
5-7 business days
$9.99
Option 2 Local Delivery Victoria
1-3 business days
$5
Option 3 International
7-14 business days
$13.99
Local delivery
Free local delivery is available for orders over $100 within Vancouver Island. For orders under $100, we charge $10 for local delivery.
We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
You can list out the ZIP/postal codes you service and/or consider embedding a map here so customers can easily see if they are within your local delivery range.
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In-store pickup
You can skip the shipping fees with free local pickup. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 9-5 on Monday-Friday. Please have your order confirmation email with you when you come.
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International Shipping
We offer international shipping.
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Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applied and are your responsibility as the customer.
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How do I check the status of my order?
Please email sales@seaprodistribution.com
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Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. This excludes sale items. Summer Closeout.
In the event that your order arrives damaged in any way, please email us as soon as possible at sales@seaprodistribution.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at mckenziejaynemj@gmail.com